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Booking Policy

Below are the conditions that our customer accepts after booking with Enjoy San Blas Panama. The following conditions apply to both tours and stays in San Blas.

Personal information

For more information about data protection, please review the Privacy Policies of Enjoy San Blas Panama.

Deposit payment/Reservation guarantee

The initial deposit payment is an administrative expense that is NON-REFUNDABLE.

Payment in full

The payment is divided into two parts:

    • Initial payment/Reservation guarantee (approximately 10-20%)
    • Remaining payment (approximately 80%)

The customer can make the initial deposit payment in the following ways:

    • Online payment by credit/debit card with payment link via Stripe
    • Online payment via PayPal

The remaining payment can be made:

    • Cash upon arrival in San Blas
    • Online payment by credit/debit card or Stripe with payment link (fee applies)

Modifications

Requests for changes will be accepted up to 15 days before the day of the start of the tour service or check-in in case of accommodation and Enjoy San Blas will do everything possible to make the change. The initial deposit amount won’t be refunded or modified if a modification is requested.

Cancellation

Cancellation requests notified via email up to 20 days before starting the tour or stay service will receive the full remaining payment (the one paid on the islands) if it has already been paid. Transfer fees will be charged to customer.

In all cases the initial payment or reservation guarantee will not be refunded.

Cancellation by Enjoy San Blas

Enjoy San Blas may cancel the tour or stay in case of adverse weather situations that may put the safety of its customers at risk.

Availability

Enjoy San Blas always tries to be updated on the availability of cabins, but as these are shared accommodations, there may be a specific update in the web calendar that makes it impossible for its customers to accommodate the desired dates, island and accommodation.

In this case:

    • Enjoy San Blas will immediately notify the customer.
    • Enjoy San Blas will try to offer the customer an alternative with a similar price and for the indicated dates.

If the alternative does not satisfy the customer, the entire payment made so far will be returned, including the initial payment or guarantee.

Insurance

Enjoy San Blas is not responsible for any damages caused during the trip and recommends hiring a service for your stay or tour. We will soon have travel insurance so that our customers can centralize the entire trip from Enjoy San Blas.

We are at your disposal for any support and advice.